Get help
Support tickets (fastest)
Section titled “Support tickets (fastest)”Open a ticket from inside the app: click Contact support at the bottom of the left sidebar, describe the problem, and — if it concerns a specific agent run — attach the run’s trace with one click so we can see exactly what happened. You’ll get an email when we reply, and the whole conversation stays in the app under the same button.
Tickets are the primary channel because they carry the context we need (your account, the project, the run) without you having to collect it.
If you can’t sign in, or you’d rather write: [email protected].
For security vulnerabilities, use [email protected] instead — see the Security page for scope and response times.
Is it us?
Section titled “Is it us?”Check status.tanzanite.ai for current incidents and maintenance. If the status page is green and the app isn’t working for you, Troubleshooting & FAQ covers the common cases.
Community
Section titled “Community”The in-app Community panel (the same sidebar button) has channels for questions, feature requests and sharing what you’ve built. Staff read it, but for anything account-specific or urgent, open a ticket.
Billing
Section titled “Billing”Charges, credits and refunds are explained in Account, billing & limits. For a billing question we can’t answer there, open a ticket — it reaches the same people.